FAQ - sendmea.com

General Questions

What is sendmea.com?

Sendmea.com is a platform where you can request and purchase personalized content from your favorite creators. From shoutouts to custom messages, our creators are here to help you make every message unique and memorable.

How do I make a request?

Simply sign up, browse through our creators, and click on your chosen creator’s profile and click the button to request a video. Then simply follow the steps to personalize your message and make a payment.

Can I request a specific type of content?

Yes, you can specify what you'd like when placing a request. While we encourage our creators to meet reasonable requests, please understand that they have the final say, and some requests may not be fulfilled exactly as specified.

Billing and Payments

What payment methods does sendmea.com accept?

We accept mastercard and visa credit / debit cards at this time, we are always updating and will continue to add new payment methods as and when they are needed.

Who do I contact if I have billing issues?

We have a specific billing support team to handle all billing related issues and queries. Please go to CGVSUPPORT.COM or call (888) 501-6459.

How will the charge appear on my credit card statement?

All charges will appear on your statement as CGVSUPPORT.COM (888) 501-6459.

When will I be charged for my request?

Payment is processed at the time of your request. Your card or selected payment method will be charged immediately upon confirmation.

Can I get a refund if I'm not satisfied with my content?

Due to the personalized nature of each request, refunds are typically not offered once a creator has fulfilled an order. If there’s a significant issue with the content, please contact our support team, and we’ll work to address your concerns.

How do I update my billing information?

Because the platform does not store any of your payment details for security reasons, you will be re-prompted for your card details on each transaction.

Request Guidelines and Expectations

What type of requests can I make?

You may request a wide range of content types, such as shoutouts, personalized messages, or specific themes. However, please remember that creators reserve the right to decline requests that they feel are unreasonable, inappropriate, or outside their usual scope.

What if the creator doesn’t fulfill my request as expected?

We encourage creators to accommodate reasonable requests, but each creator has full control over their content. If your request is not fully met, please understand that the creator may have done their best within their comfort zone and creative limits. For concerns, contact our support team, and we will try to mediate.

How long does it take for a request to be completed?

Delivery times vary depending on the creator’s availability. You can usually expect your content within a few days, but please check each creator’s profile for estimated delivery times.

Account Management

How do I create an account on sendmea.com?

To create an account, click “Sign Up” on the homepage and fill out the registration form. You’ll receive an email to verify your account, after which you can start browsing and requesting content.

What if I forget my password?

Follow the instructions on the Forgot Password page, to reset your password. If you encounter any issues, our support team is here to assist.

Safety and Privacy

Is my payment information secure on sendmea.com?

Yes, we use industry-standard encryption to protect all payment data and transactions. Your privacy and security are our top priorities.

Who can view my personal information?

Your personal information is protected and is only accessible to sendmea.com’s support team for operational purposes. Creators do not have access to your private details; they only receive the information necessary to fulfill your request.

Frequently Asked Questions